An outage has hit hundreds of Telstra prospects, with the telco large confirming it’s engaged on a repair.
Hundreds of shoppers reported issues with cell name entry on Tuesday afternoon.
The corporate confirmed it was experiencing a difficulty with its community.
“When you’re a Telstra buyer you could be noticing some points with cell calls, we’re engaged on a repair and hope to get every thing again up and working quickly,” the corporate said on X about 2pm.
“We’ll preserve you up to date.”
The corporate stated cell knowledge had not been affected within the outage and different methods of calling, similar to utilizing FaceTime or WhatsApp, had been nonetheless working.
The corporate additionally stated testing confirmed there had been no influence on triple-0 calls.
An alert on Telstra’s web site revealed an outage had additionally hit enterprise NBN Voice and Information companies.
“A upkeep firmware replace to some enterprise modems has prompted the modems to lose web connectivity,” the corporate stated.
“A rollback was carried out however has not been profitable in resolving the problem for all prospects.
“Our tech groups have been urgently engaged on an answer and we’re performing a reset of some buyer modems to resolve the problem.
“A manufacturing facility reset will restore the system again to default settings, so any third get together or customised settings similar to distant entry, printer entry and VPN will must be arrange once more.”
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